Designed for Clinics That Expect More.
Phantom Health is now available nationwide. Subscribe today.
Phantom Health is now available nationwide. Subscribe today.
What every clinic owner should know about scaling their lab without burning out or bleeding cash.
Running a clinical lab inside your practice isn’t easy — especially when operations aren’t tight. From sample intake to final reporting, every touchpoint in the process matters. When things fall through the cracks, they rarely make noise — but they do cost you.
At Phantom Health, we specialize in bringing structure and accountability to labs that are trying to grow, stay compliant, and stay profitable. Here are five red flags that your lab operations might need a serious tune-up.
If you don’t have visibility into:
How many samples were received
Average turnaround time
Current AR aging
Which staff members are behind on tasks
…then you’re likely losing both time and money. Lab operations should be tracked like a business line — with weekly reporting, clear KPIs, and staff accountability.
It’s not always about effort — it’s about systems.
If your techs, managers, or billers are constantly playing catch-up, it’s a sign that workflows are inefficient or responsibilities are unclear. Good lab operations reduce rework, errors, and burnout.
Standard operating procedures (SOPs) aren’t just for audits — they’re the backbone of consistency. When every tech or manager “does things their way,” you lose control, reproducibility, and audit readiness.
We’ve helped labs implement step-by-step workflows for:
Sample intake and chain of custody
Rejection handling
Result verification
Report release
Billing handoffs
If billing is always “chasing the lab” for info — or flagging unbilled samples — that’s not just annoying, it’s expensive. Labs with strong operations have seamless handoffs between departments, clean documentation, and built-in billing checkpoints.
This is the most common problem we see: one overworked manager wearing 10 hats.
When that person burns out or leaves, the entire operation becomes vulnerable.
Our approach at Phantom Health is to decentralize ops — giving every staff member clear KPIs, standardized tasks, and dashboards that make leadership oversight easy.
At Phantom Health, we help clinics like yours go from “barely managing” to fully optimized. Our lab operations support includes:
Performance tracking + custom dashboards
Workflow audits + SOP creation
Staff accountability plans
Inventory & DEA control
Billing handoff support
Weekly check-ins and monthly reporting
You stay focused on growth. We keep the lab tight.
Want to audit your lab operations without hiring more staff?
→ Schedule a free consult with Phantom Health.
We power your practice behind the scenes — with clarity, compliance, and control.
Designed for Clinics That Expect More.
©2025 Phantom Health. Built with precision by Onyx Digital Agency.